Samsung Galaxy S22 series smartphones and many other models do not have full performance in thousands of applications. Performance can be halved and the normal Game Optimizing Service is responsible. Samsung promised to look into everything immediately and said that in terms of scale, this is a Galaxy Note 7 level problem.
Samsung Lazy smartphones
Samsung has been accused of deliberately underestimating the performance of smartphones in popular applications, writes the Android Authority profile portal. According to preliminary estimates, 10 thousand programs fell into the “sanctions”, including those used daily by most smartphone owners.
In some cases, the yield can be reduced by half. The problem appeared, among other things, in the new flagships of the Samsung Galaxy S22 series.
The problem was identified by a Korean Twitter user with a pseudonym GaryeonHan. Other South Korean users have helped him find all the slower-than-expected apps on Samsung smartphones.
The list of “problematic” utilities includes Instagram, Netflix, TikTok, as well as Microsoft Office and Google Keep.
The Galaxy S22 Ultra is the cutting-edge smartphone of 2022. But it also “slows down” in normal applications.
GaryeonHan was able to discover that smartphones are starting to slow down in these applications due to Samsung’s built-in game optimization service, which, as the name suggests, is designed to optimize devices for better performance in mobile games.
But, this service probably does not work well enough, as the list of applications that slow down also includes video games, including the popular Genshin Impact. Game Samsung Game Optimizing Service is for something else, like saving battery power.
No exceptions. Almost
Samsung’s regular game optimization service ruthlessly removes megahertz of processor and megabytes of RAM not just from third-party applications. Surprisingly, even Samsung services are also slower on the brand’s smartphones.
The “affected” services include Secure Folder, Samsung Cloud, Samsung Pay, Samsung Pass and a number of others.
At the same time, not a single popular benchmark (application for measuring performance) falls under the constraint. AnTuTu, GFXBench, GeekBench, 3DMark and others have full access to all the features of the processor, RAM and storage.
The “privilege” of the benchmarks was clearly demonstrated by one of the Samsung smartphone owners. As an experiment, he renamed the pre-installed 3DMark to Genshin Impact and, having performed all the tests, got a very interesting result.
3DMark measurements before renaming (right) and after
The final score was much lower than before the renaming.
Emblematic by chance
Dissatisfaction with the work of the Game Optimization Service has become massive. Samsung’s official Korea forum is flooded with angry user posts.
However, obviously, this development of Samsung is not intended for all smartphones, although the logic in its “selectivity” is not yet visible.
The whole of Samsung’s Korean forum is full of such messages.
Thus, the Game Optimization Service is included by default in the latest top smartphones of the Galaxy S22 series. In South Korea and in most countries, including, so far, Russia, they are sold in a version with Samsung Exynos 2200 processor. It is not clear if there is any connection to it, but this chip has already shown that it lags far behind competitors. terms of performance.
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At the same time, the game optimization service was not found on the Galaxy S20 FE Fall 2020 and Galaxy S10e. However, last year’s flagship S21 Plus has it installed.
Following the example of the Chinese
Smartphone hardware slowdown, which does not apply to performance measurement programs, is far from a new idea. For example, some time ago, the Chinese company OnePlus fell into this, for which it has already paid.
In the past, OnePlus was known for its low-cost high-end phones, which it called “flagship killers”. Now its mobile phones are sometimes even more expensive than a number of competitors. In 2021, it was revealed that it “optimized” its smartphones, especially the OnePlus 9 Pro, but in synthetic tests it performed at full capacity. The result was the exclusion of the mobile phone from the ranking of the valid GeekBench benchmark.
The problem is bigger than it seems
Samsung is not out of nowhere yet, but it’s probably a matter of time. The company, it should be noted, almost immediately reacted to the indignation of users, saying that they will understand everything.
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Samsung officials told Korean source Naver that they had already begun an internal investigation. They also promised to take this situation as seriously as the problem with the Galaxy Note 7.
The Note 7 is Samsung’s most famous and much talked about smartphone in recent years. It was released in August 2016 and has become one of the most dangerous smartphones in the world. The cell phone itself caught fire and even exploded in the hands of users, it could burn (and successfully burn) a house or a car) and cause serious injuries. In one of these situations, a six-year-old child was seriously injured.
Samsung conducted an internal investigation and found that the problem lay in a poorly designed battery design. A new batch of devices with improved battery was released on the market, but they also started to explode. As a result, sales of the Note 7 ceased and Samsung’s top management literally knelt down and apologized.
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At the end of 2021, Samsung shut down the Galaxy Note line and focused on the Galaxy S. It is not yet known if the situation with the game optimization service is really the same level of severity as it happened with the Galaxy Note 7.
Following the publication of the material, the official comment of Samsung received CNews. It appears unchanged.
“Our priority is to provide all the necessary opportunities to mobile users. The Game Optimization Service (GOS) is designed to effectively manage the temperature of the device and avoid overheating, while maintaining the top performance of the game. GOS does not affect the operation of non-gaming applications. Feedback from users about our products is important to us and in the near future, after reviewing the feedback we receive, we will publish a software update. “It will allow you to manage performance when launching gaming applications,” Samsung representatives told CNews.